Privacy Policy

1. Introduction

Welcome to 10jilli. This Privacy Policy explains how 10jilli ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects your personal information when you access or use our online casino platform, including our website and mobile-optimized services.

We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy applies to all users of the 10jilli platform and describes the types of information we collect, how we use it, and the measures we take to safeguard it.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using the Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the 10jilli platform.

2. Information We Collect

10jilli collects various types of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register an account or use our services, you provide us with personal information, including:

• Account Information: Full name, date of birth, gender, email address, phone number, residential address, and username.
• Identity Verification: Government-issued identification documents (such as passport, driver's license, or national ID), proof of address, and selfie photographs for identity verification purposes.
• Payment Information: Bank account details, GCash or PayMaya account information, credit/debit card numbers, and transaction history.
• Communication Data: Messages, emails, chat transcripts, and other communications you send to our customer support team.
• Preferences: Gaming preferences, deposit limits, self-exclusion settings, and marketing communication preferences.

2.2 Information Collected Automatically

When you access the 10jilli platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction data and verification information from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from third-party verification providers.
• Affiliates and Partners: Referral information and marketing data from our affiliate partners.

3. How We Use Your Information

10jilli uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your 10jilli account;
• Process your registration and verify your identity and age (21+ requirement);
• Provide access to games, features, and services on the Platform;
• Process deposits, withdrawals, and other financial transactions;
• Manage bonuses, promotions, and loyalty rewards;
• Respond to your inquiries and provide customer support.

3.2 Legal and Regulatory Compliance

• Comply with applicable Philippine gaming laws and regulations;
• Verify your identity and prevent underage gambling;
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• Maintain records as required by law and regulatory authorities;
• Respond to legal requests, court orders, and law enforcement inquiries.

3.3 Platform Improvement and Analytics

• Analyze usage patterns and player behavior to improve our services;
• Conduct research and development to enhance game offerings and user experience;
• Monitor platform performance, troubleshoot technical issues, and ensure security;
• Generate aggregated, anonymized statistics for internal business purposes.

3.4 Marketing and Communications

• Send promotional offers, bonuses, and updates about new games and features;
• Deliver personalized marketing content based on your preferences and activity;
• Conduct surveys and request feedback to improve our services;
• Send transactional emails and notifications related to your account activity.

You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. Please note that you will continue to receive essential transactional and account-related communications even if you opt out of marketing.

3.5 Responsible Gaming

• Monitor gaming behavior to identify signs of problem gambling;
• Enforce deposit limits, session time reminders, and self-exclusion settings;
• Provide access to responsible gaming tools and support resources;
• Comply with responsible gaming obligations under Philippine law.

4. How We Share Your Information

10jilli does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (GCash, PayMaya, banks) for transaction processing;
• Identity verification and fraud prevention services;
• Cloud hosting and data storage providers;
• Customer support and communication platforms;
• Marketing and analytics service providers.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulatory bodies, law enforcement, and courts when required by law or when necessary to:

• Comply with legal obligations and regulatory requirements;
• Respond to subpoenas, court orders, or legal processes;
• Investigate and prevent fraud, money laundering, or other illegal activities;
• Protect the rights, property, and safety of 10jilli, our users, and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent or direct us to do so.

5. Data Security

10jilli takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

• Encryption: All sensitive data, including payment information and personal details, is encrypted using SSL/TLS technology during transmission and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege.
• Secure Infrastructure: Our servers and databases are hosted in secure, monitored facilities with physical and network security controls.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Employee Training: Our staff receives training on data protection and security best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

6. Data Retention

10jilli retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Information: Retained for the duration of your account and for a period after account closure as required by law (typically 5-7 years for financial and gaming records).
• Transaction Records: Retained for at least 5 years to comply with anti-money laundering and financial regulations.
• Identity Verification Documents: Retained for the duration required by applicable law and regulatory requirements.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.
• Technical Logs: Retained for up to 12 months for security and troubleshooting purposes.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable law.

7. Your Privacy Rights

Under applicable Philippine data protection laws, you have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

10jilli uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication and security features.
• Performance Cookies: Collect information about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the Platform.

9. Third-Party Links and Services

The 10jilli platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The 10jilli platform is intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from someone under the minimum age requirement, we will take immediate steps to delete that information and terminate the account.

If you believe we have collected information from a minor, please contact us immediately using the contact information provided below.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:

Email: [email protected]

Customer Support: [email protected]

We aim to respond to all privacy-related inquiries within 30 days. For general customer support inquiries, our team is available 24/7 via live chat and email.

12. Changes to This Privacy Policy

10jilli reserves the right to modify, update, or replace this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Platform. We will notify you of material changes by email or through a prominent notice on the Platform.

Your continued use of the 10jilli platform following any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.